Refund policy

The French Jewel Box complies with Australian Consumer Law and is not required to offer a refund or replacement if you change your mind on a purchase. However, The French Jewel Box does offer an exchange or a credit note if the goods are returned within 4 weeks of purchase.

To be eligible for an exchange or credit note, your item must be unused and in the same condition that you received it. It must also be in the original packaging and upon inspection satisfies management that the item has been returned in the original condition and free from defects and any abnormalities. Costs related to return shipments will be at your own expense, unless return shipment is due to a fault on behalf of The French Jewel Box.

To complete your return, we require a receipt or proof of purchase which shows a date no later than 4 weeks from purchase date.